Office Administrator
Full Time • USA Insulation of Greater Richmond
Responsive recruiter
Replies within 24 hours
Benefits:
- Comprehensive Training
- Opportunity for advancement
- Training & development
Benefits/Perks
- Professional environment
- Training and coaching provided
- Lots of interaction with prospective customers, existing customers, staff, vendors, etc.
- Perfect for those who are organized and like structure
- Enjoys talking on the phone and coordinating appointments
- Advancement opportunities
Company Overview
USA Insulation is not your typical new construction or attic-only insulation company. USA Insulation is the sole provider of USA Premium Foam® Insulation, which allows homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 100,000 homes and boast an outstanding customer satisfaction rating.
USA Insulation is not your typical new construction or attic-only insulation company. USA Insulation is the sole provider of USA Premium Foam® Insulation, which allows homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 100,000 homes and boast an outstanding customer satisfaction rating.
USA Insulation Office Administrators are the first points of contact for potential and existing customers. It’s essential the person in this position represents the company in a professional manner while preserving USA Insulation’s customer-first philosophy.
We see this position as the hub of all that takes place within each department. Being responsible for helping schedule appointments, and installations, and ensuring our customers are satisfied requires a commitment to great service. We often hear how rewarding this position can be since it works with all the departments and customers.
Job Summary
- To assist in the overall assistance and maintenance of the office; own and maintain CRM system
- Feel comfortable making many daily outbound phone calls to prospects, past customers, and contacts collected from events
- Be able to determine if leads qualify for our services
- Schedule appointments for in-home sales consultants
- Have experience in handling various personalities, objections, and requests in a timely manner
Essential Functions
- Answer and direct phone calls, emails and inquires in a professional and welcoming manner - you are the face of the office!
- Schedule appointments for insulation assessments and installations.
- Coordinate with insulation professionals to ensure timely and efficient project scheduling.
- Maintain an organized office environment, including ordering supplies and overseeing office maintenance.
- Assist with the preparation of quotes, invoices, and service orders for insulation projects.
- Record and organize customer information, job details, and service records.
- Handle customer inquiries and provide information about our insulation services, pricing, and scheduling.
- Collaborate with the insulation team to ensure efficient scheduling and project execution.
- Adhere to safety guidelines and maintain a clean and organized workspace.
- Assist with administrative tasks and projects as required to support the company's operations.
Status Scope
- Reports directly to Owner/Operator
- Must be able to speak English (Spanish a plus)
- Thorough knowledge of Computers
- Working knowledge of Microsoft Office including Word, Excel, Outlook & Access
Qualifications
- High School Diploma or equivalent
- 1+ years of previous experience as a receptionist, Administrative Assistant, or Office Manager
- Commitment to Customer Service on the job.
Compensation: $18.00 - $22.00 per hour
At USA Insulation, we put our clients first! We are committed to being the best insulation service on the market today, and we want our team to share that vision. In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 125,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.
Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.
If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.
Apply here.
Team that feels like family
Great benefits + pay
Career growth opportunities