Benefits:

401(k)
Dental insurance
Health insurance
Training & development
Vision insurance

Job Summary:

The Customers Experience Specialist is responsible for building relationships with clients, and supporting other departments as needed as well as help enhance the customer WOW experience.

Duties/Responsibilities:

Customer Onboarding
- Welcoming new customers and confirming install date.
- Confirming Scope of the work
Customer Satisfaction
- Post Estimate Calls - Call every customer 24 hours after estimates are completed
  - Gauge Satisfaction with the product 1-10
  - Gauge Satisfaction with the rep 1-10
  - Ask for Referrals/Reviews when appropriate
  - Document all calls in CRM
Confirm approaching estimates to confirm & answer any preliminary questions.
Additional Responsibilities:
- Answer Inbound Calls (less than 3 rings)
- Own inbound appointment setting script
- Own inbound service call script.
- Working Grassroots events
- Attend appropriate L10’s and manage a personal scorecard.
- Assist other Customer Experience reps with their workload when appropriate

Required Skills/Abilities:

· Display Company Core Values

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Ability to prioritize tasks.

· Proficient with Microsoft Office Suite.

Benefits/Perks:

Professional environment
Training and coaching provided
Lots of interaction with prospective customers, existing customers, staff, vendors, etc.
Perfect for those who are organized and like structure
Enjoys talking on the phone and coordinating appointments
Advancement opportunities

Education and Experience:

High school diploma or equivalent.

At least one years related experience preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Compensation: $17.00 - $25.00 per hour

At USA Insulation, we put our clients first! We are committed to being the best insulation service on the market today, and we want our team to share that vision. In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 100,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.

Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.

If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.

(if you already have a resume on Indeed)